Pro Performance Sports Massage Therapy

APPOINTMENT POLICY 1. BOOKING 50% Weekday non-refundable deposits 75% Weekend non-refundable deposits 2. CANCELLATIONS & RESCHEDULING Any cancellation or request to reschedule must be made at least 24 hours before your scheduled appointment time. Changes made within the 24-hour window will result in the deposit being forfeited. A new deposit will be required to book another appointment after a late cancellation or reschedule. 3. LATE ARRIVALS & NO-SHOWS Clients are allowed a 15-minute grace period after their scheduled appointment time. If you arrive later than 15 minutes, the appointment will be considered a no-show and will automatically be canceled & client will be charged 20% NO SHOW FEE. No-shows and late arrivals resulting in cancellation will forfeit the deposit and are not eligible for rescheduling. A new appointment may be booked once a new deposit has been paid. 4. PACKAGE & PRE-BOOKED SESSIONS All policies also apply to: Pre-booked appointments Package sessions Promotional or discounted sessions Missed or late-canceled package sessions will still be counted under the same cancellation policy. Thank you for respecting our time and allowing us to serve you better. YOUR APPOINTMENT IS RESERVED ESPECIALLY FOR YOU.